A Polite Notice About Cancellations
Sometimes we all have to cancel arrangements. I understand that last-minute problems do occasionally arise – especially if you’re a busy dog owner!
The nature of my dog training business necessitates that my diary be managed weeks in advance.
Once the booking is accepted, the contract is entered into, the deposit paid and the dates agreed upon “the course dates” are fixed and immovable. Prior to entering into the contract, during the negotiation of services stage dates can be rearranged and transferred.
The reasoning for this strict policy is for the fact that I run an extremely tight schedule, with high demand and will already have spent time preparing for our session(s) together.
What about follow-up training and environmental lessons? If you know you and your dog would benefit from a further course of lessons, these must be booked in firm bookings of blocks of three.
For bookings of training to be undertaken within 14 days of the contract being entered into, I require full payment for the course at the time of booking and you will also need to confirm which three dates you would like to reserve. To get the most out of training, these dates must ideally take place within a three month period. Be sure of your personal commitments and diary arrangements at this time because once booked these training dates are fixed and immovable. Your right to cancel is excluded under legislation there is no refund and you are liable to pay for services agreed in full.