THE DOG MAN®
Terms and Conditions of Service
1. Introduction
These Terms and Conditions apply to all services provided by The Dog Man®. By submitting an enquiry, booking training services, or accessing the Client Zone portal, clients confirm that they have read, understood, and agreed to these terms.
Dog training is a collaborative process involving both the trainer and the owner. The Dog Man® provides professional assessment, structured training plans, coaching, and guidance. Successful outcomes depend heavily on the owner’s participation, consistency, and application of the training advice provided.
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2. Training Structure
Training services are typically delivered through a structured process designed to ensure clarity and effective behavioural progress.
Tier 1 – Functional Behavioural Assessment
Training normally begins with a behavioural assessment conducted in the dog’s home environment. This allows observation of behaviour within the dog’s normal routine and provides an opportunity to identify behavioural patterns, environmental influences, and appropriate training strategies.
Tier 2 – Bespoke Coaching Programme
Where appropriate, clients may proceed to a structured coaching programme providing up to four hours of professional coaching and teaching time.
These coaching hours may be delivered as a single session or divided across multiple sessions depending on the dog, the owner’s progress, and the complexity of the behaviour being addressed.
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3. Coaching Time
The coaching programme refers specifically to four hours of professional teaching and coaching time.
The total time spent at a client’s property may occasionally exceed the coaching time due to discussion, environmental observation, preparation, or incidental matters during the visit. However, the four-hour allocation refers to the professional instruction and behavioural coaching delivered as part of the programme.
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4. Booking and Payment
All training sessions must be booked in advance.
Full payment is required at the time of booking in order to reserve training dates within the diary.
Once payment has been received and dates have been agreed, those appointments are reserved exclusively for the client and their dog.
Due to the limited number of clients accepted at any one time, appointments are often scheduled several weeks in advance.
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5. Fixed Appointments
Once training dates have been confirmed they are considered fixed diary appointments.
The Dog Man® operates a carefully managed diary and preparation may take place prior to the training programme commencing. For this reason, confirmed appointments cannot normally be moved or rescheduled.
Clients should ensure they are confident of their availability before confirming training dates.
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6. Cancellation of Sessions
If a scheduled session is cancelled by the client for any reason, that appointment will be treated as forfeited.
Because the time has been reserved exclusively and preparation has already taken place, cancelled sessions cannot normally be replaced or rescheduled.
Where a programme consists of multiple sessions, the programme will continue using the remaining scheduled sessions only.
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7. Programme Timeframe
Training programmes are designed to be completed within a structured timeframe.
Where multiple sessions are booked, they should normally be completed within three months of the initial session in order to maintain training continuity and progress.
Training programmes cannot be paused, extended indefinitely, or resumed months later once the agreed training dates have passed.
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8. Continuation Coaching
Continuation coaching may be offered where further structured work is required following completion of the initial training programme.
Continuation sessions must be booked in advance and, once scheduled, are also considered fixed diary appointments.
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9. Owner Participation and Engagement
The Dog Man® provides professional assessment, structured training plans, coaching, and behavioural guidance.
Clients are responsible for implementing the training exercises consistently between sessions and applying the techniques demonstrated during coaching.
As part of the training process, clients may be asked to submit short video updates demonstrating their practice of the training exercises.
Where requested, clients should aim to provide short clips of approximately 10–15 seconds, typically three to four videos per week where possible. These clips allow progress to be reviewed and guidance adjusted where necessary.
The Dog Man® provides coaching and professional instruction but does not take responsibility for implementing the training on behalf of the owner.
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10. Client Communication and Video Submissions
To maintain organisation and ensure timely responses, all communication and video submissions must be made through The Dog Man® Client Zone portal.
This centralised system keeps training notes, client communication, and video feedback organised in one place and allows progress to be monitored effectively.
Messages submitted through the Client Zone will normally receive a response within the same working day where possible.
Videos or messages sent through alternative platforms such as text message, WhatsApp, social media, or other messaging services cannot be reviewed as part of the training programme.
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11. Training Materials and Intellectual Property
As part of the training programme, clients may receive bespoke training notes, personalised guidance, and edited video recordings created specifically for them and their dog.
These materials require considerable preparation time and are tailored to the individual training programme.
All written materials, training notes, and videos remain the intellectual property of The Dog Man®.
These materials are provided solely for the personal use of the client and may not be reproduced, distributed, shared publicly, published online, or used for teaching or training purposes without prior written permission from The Dog Man®.
Access to the Client Zone and associated materials may be withdrawn if these terms are breached.
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12. Results and Professional Guidance
Dog training outcomes are influenced by many factors including the dog’s temperament, environment, previous learning history, and the owner’s consistency in applying the training guidance provided.
For this reason, specific behavioural outcomes cannot be guaranteed.
The Dog Man® provides professional instruction and behavioural coaching designed to improve communication and behaviour. Progress depends significantly on owner participation and consistent application of the training techniques demonstrated.
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13. Health and Safety
Clients must inform The Dog Man® of any known behavioural risks, including aggression, biting history, or medical conditions affecting the dog.
Owners remain responsible for the control and management of their dog at all times during training sessions.
The Dog Man® reserves the right to stop or modify training if a situation presents a safety concern.
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14. Cancellations
If it becomes necessary to cancel an appointment, clients must notify The Dog Man® in writing as soon as possible.
Cancellations should be submitted via the cancellation form or by email:
craig@thedogman.co.uk
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15. Acceptance of Terms
By submitting an enquiry, booking training services, accessing the Client Zone, or participating in training with The Dog Man®, clients confirm that they have read and agreed to these Terms and Conditions.